Managed IT support · Southport, UK-wide
IT Support
that gets out of your way.
Britannia IT Services is a Southport-based managed service provider delivering managed IT support, cyber security and connectivity to businesses across the UK. Real engineers on the phone, one fixed monthly fee, no lock-in — and no buzzwords.
- 148+ businesses supported
- Cyber Essentials certified
- Microsoft Partner
- No long-term contracts
Platforms & partners we work with
Businesses Supported
Proactive Monitoring
Years of Experience
UK-Based Support
01How we work
What looking after your IT actually looks like.
No call-centre scripts, no waiting on hold, no surprises on the invoice. Three quiet promises about how we run.
A real person, not a queue
Your issue is picked up straight away by an engineer who already knows your setup — not “next business day”, not a phone tree.
One fixed monthly fee
No per-hour call-outs, no padded invoices, no surprises. You always know exactly what you’re paying for.
Proactive, not reactive
Most issues are caught and fixed before you notice. The few that need you come with a clear explanation, not a panic.
Included as standard
The quietly important stuff.
- 24/7 proactive monitoring that catches issues early
- Cyber Essentials certification support included
- A dedicated account manager who knows your business
- Transparent, fixed monthly pricing
- No long-term lock-in contracts
- Clear written reports, not jargon
02The difference
Drag to see what changes.
Four things that happen to every business, side by side: how they go on break-fix, and how they go with us. Drawn from real tickets, anonymised.
03What we do
Everything your business runs on, looked after by one team.
From day-to-day support to long-term strategy — seven services, all delivered under one fixed monthly fee.
04Who we work with
Built around how your sector works.
Regulated industries, fast-moving SMEs, schools and charities — we tailor support to the way you actually operate.
05Where we are
On-site across the North West, remote everywhere.
Engineers drive out from Southport to the towns on the map. Everywhere else in the UK gets the same helpdesk, the same monitoring and the same fixed fee — on-site by arrangement.
06Straight answers
The questions people ask before they call.
Short, plain-English answers on what we do, where we work, how fast we respond and what it costs.
Still unsure? Ask us directly or call 01704 320640.
Frequently asked questions about Britannia IT Services
Britannia IT Services is a UK managed service provider (MSP). We deliver managed IT support, cyber security, Microsoft 365, business broadband, VoIP phone systems, backup and disaster recovery, and managed print for small and medium-sized businesses — under one fixed monthly fee.
We are headquartered in Southport, Merseyside. On-site support covers the North West of England — Liverpool, Manchester, Preston, Wigan, Bolton, Blackpool, Chester and Warrington — and our remote helpdesk supports businesses anywhere in the UK.
You always reach a real person rather than a ticket queue. Critical incidents are escalated immediately, our average first response is under 15 minutes, and most non-critical tickets are resolved the same business day.
Pricing is a fixed monthly fee per user or per device with no long-term lock-in contracts. Use the IT support cost calculator for an instant indicative figure, or request a tailored quote from the contact page.
Yes. Britannia IT Services holds Cyber Essentials certification and is a Microsoft Partner. We also help clients achieve Cyber Essentials and Cyber Essentials Plus themselves.
No. There are no long-term lock-in contracts. We earn the business every month with proactive support, clear reporting and a dedicated account manager who knows your setup.
07Client stories
Don’t just take our word for it.
Explore
Find what you need.
Industries we serve
Sector-specific IT expertise
Locations covered
On-site support across the UK
Free IT audit
30-minute health check, no commitment
Free cyber audit
Identify gaps in your defences
Insights & guides
Practical IT advice for UK businesses
Talk to a specialist
A real person, not a call-centre queue
Ready when you are
Better IT support is a 15‑minute call away.
Book a free, no-obligation consultation. We'll review your current setup, flag any quick wins, and show you what calmer, proactive IT support could look like — no hard sell.