Some businesses only need IT support occasionally. A forgotten password, a new laptop setup, or a technical issue that needs expert input can arise without warning.
Pay as you go IT support provides access to professional IT assistance without a contract. It is designed for ad-hoc situations rather than ongoing IT management.
However, while pay as you go support can resolve individual problems, it does not prevent them from happening again. For businesses that rely on technology day to day, a reactive approach often becomes more disruptive and expensive over time.
When Pay As You Go IT Support Is Appropriate
Pay as you go support is best suited to businesses with very occasional IT needs or those with internal IT resources who require extra help from time to time.
Typical use cases include:
- Resolving a specific technical issue
- Setting up a new device or user
- Fixing a one-off software or email problem
- On-site assistance where remote support is not suitable
In these scenarios, pay as you go support provides a flexible way to access expertise without committing to a managed service.
The Limitations of Pay As You Go IT Support
While pay as you go support fixes problems as they arise, it does not address the underlying causes.
There is no proactive monitoring, no preventative maintenance, and no ongoing oversight of your systems. As a result, issues often repeat, downtime becomes more frequent, and IT slowly turns into a distraction rather than a support function.
For businesses that experience regular IT issues, rely heavily on cloud services, or handle sensitive data, reactive support can quickly become inefficient and costly compared to a managed approach.
Pay As You Go IT Support Pricing
We keep pricing clear and transparent so you can make an informed decision.
Remote IT Support
- £35 for the first 30-minute remote session
- £25 per additional 30-minute block
Remote support is suitable for troubleshooting, configuration changes, and most software-related issues.
On-Site IT Support
- £70 call out covering the first hour
- £50 per hour after the first hour
On-site support is used when physical access is required, such as network issues, hardware faults, or office-based problems.
There are no contracts, no minimum spend, and no hidden charges.
Why Most Businesses Move Away From Pay As You Go Support
As businesses grow, IT becomes more critical to daily operations. Email, file access, security, phone systems, and cloud platforms all need to work reliably.
Managed IT support focuses on prevention rather than reaction. Systems are monitored, kept up to date, and supported proactively. This reduces downtime, improves performance, and gives businesses predictable costs.
Many organisations start with pay as you go support and then move to managed IT support once they recognise the value of having IT looked after properly.
Why Choose Britannia IT
Britannia IT provides both pay as you go and managed IT support, allowing us to give honest advice based on what makes sense for your business.
Our engineers are UK based and experienced across a wide range of systems. Whether support is ad-hoc or fully managed, we focus on fixing issues properly and explaining what caused them.
If pay as you go support is no longer the right fit, we will tell you and help you transition to a managed service that reduces disruption and long-term cost.
Considering Managed IT Support Instead?
If IT issues occur regularly, or if your business depends on technology to operate efficiently, managed IT support is usually the better option.
With managed IT support, you benefit from:
- Proactive monitoring and maintenance
- Faster response times
- Improved security and reliability
- Predictable monthly costs
- A dedicated IT partner
You can learn more about this option on our Managed IT Support page.
Speak to Us About the Right Level of IT Support
If you are unsure whether pay as you go support or managed IT support is right for your business, speak to the team at Britannia IT. We will help you understand the pros and cons of each approach and recommend what makes the most sense for your situation.