Many businesses come to us feeling frustrated. They already have an IT provider, but things are slow, communication is poor, and small issues seem to take days or even weeks to fix. Staff get stuck waiting for help, productivity grinds to a halt, and the business ends up wasting valuable time.
Sound familiar?
At Britannia IT, we have built our service to be the complete opposite of that experience. We believe great IT support should be fast, personal, and reliable. When something goes wrong, you should not be left chasing updates or waiting for a reply — you should have a team that acts immediately, communicates clearly, and resolves problems properly.
Watch How We Do IT Differently
Every IT company says they care about customer service, but very few truly deliver it. At Britannia IT, it is at the heart of everything we do.
In this short video, you will hear directly from our founders Alex Ashe and Justin Sharrock, and see how our team approaches IT support differently, how we have grown over the past decade, and why so many businesses choose to work with us year after year.
If you are tired of waiting days for help or being passed between departments, this is your chance to see how IT support should really be.
At Britannia IT, we are not just fixing computers. We are building long-term partnerships based on trust, reliability, and exceptional service. This video shows exactly what that looks like in action.
The Britannia IT Difference
We meet with new businesses all the time, and we hear the same complaints — their current provider takes hours to reply, days to fix even simple issues, and sometimes fails to solve problems entirely. That is not how we work.
When you raise a ticket with Britannia IT, our experienced engineers begin working on it straight away. You will always know who is handling your issue, what is being done, and when it will be resolved. No waiting, no excuses, and no endless back-and-forth emails.
Our service is built around:
- Fast response times – We act immediately so your team can keep working.
- Clear communication – You always know what is happening and when.
- Proactive monitoring – We prevent issues before they affect your business.
- Real people who care – Every issue is handled with ownership and attention to detail.
- Regular reviews – We make sure your IT continues to align with your business goals.
Keeping Your Business Moving
IT downtime costs more than just money. It affects productivity, communication, and morale. Our goal is to keep your business running smoothly, with technology that just works.
If something goes wrong, we do not pass it around or leave you waiting. We take responsibility, find the root cause, fix it properly, and make sure it does not happen again.
You focus on what you do best, while we take care of everything behind the scenes.
Complete Managed IT Support from £20 per User per Month
Our managed IT support packages include everything your business needs for one predictable monthly cost. You receive unlimited support tickets, remote assistance, telephone support, and proactive system monitoring — all handled by a team that genuinely cares about your success.
From password resets to full network outages, we deal with every issue quickly and professionally.
A Partnership That Covers All Your Technology
Our Business IT Support connects seamlessly with the other services we provide, giving you a single partner for everything your business needs.
Our Cyber Security solutions protect you from phishing, ransomware, and data breaches.
Our Microsoft 365 management keeps your team connected and productive.
We also provide Connectivity and Telecoms, Cloud Backup and Disaster Recovery, WiFi and Networking, Hardware Procurement, and CCTV and Access Control systems.
Everything we offer is designed to work together under one consistent, customer-focused approach. With Britannia IT, you have one reliable team looking after every part of your technology.
Experience the Difference
If your current IT support feels slow, unreliable, or impersonal, it is time to see what better looks like. Partner with Britannia IT and experience fast response times, clear communication, and complete peace of mind.