Microsoft 365 Services That Reduce Friction, Improve Collaboration, and Keep Data Secure
Email issues, confusing file storage, poor collaboration, and security concerns are common problems for businesses using Microsoft 365 without proper setup or ongoing management. While the platform is powerful, many organisations only use a fraction of its capabilities or rely on default settings that are not designed for business use.
When Microsoft 365 is configured and managed correctly, it becomes a central platform for communication, collaboration, and productivity. When it is not, it can create frustration, inefficiency, and unnecessary risk.
A managed approach ensures Microsoft 365 supports how your business works today and continues to do so as your team grows.
The Common Microsoft 365 Problems Businesses Face
Many businesses start using Microsoft 365 quickly, often without a clear plan. Email works, files exist somewhere, and Teams is used occasionally, but there is little consistency or structure.
Common challenges include files scattered across OneDrive and SharePoint, Teams sites created without control, email security left at default settings, and no clear ownership of user access. Over time, this leads to confusion, security gaps, and difficulty supporting users.
Without proper management, businesses often struggle to scale Microsoft 365 effectively or use it as a reliable foundation for daily operations.
What Our Microsoft 365 Service Includes
Our Microsoft 365 service covers the full lifecycle of the platform, from initial setup and migration through to ongoing management and optimisation.
We design tenant configurations around how your business operates, including email, Teams, SharePoint, and OneDrive. This includes user setup, permissions, security controls, and best practice configuration to improve usability and reduce risk.
Ongoing management includes user administration, licence management, security configuration, and support for day-to-day issues. We also help businesses make better use of collaboration tools, ensuring staff understand where to work, share files, and communicate.
The service is supported by our UK based service desk, providing direct access to engineers who understand your environment.
Why Microsoft 365 Needs Ongoing Management
Microsoft 365 is not a set and forget platform. New features, security changes, and evolving threats mean configurations need to be reviewed regularly.
Without proper oversight, businesses may leave security gaps open, retain unnecessary data, or struggle with user confusion around where information should be stored and shared.
Managed Microsoft 365 services ensure the platform remains secure, organised, and aligned with how your business operates, rather than becoming cluttered or risky over time.
Why Choose Britannia IT for Microsoft 365
Britannia IT approaches Microsoft 365 as part of a wider managed IT environment, not as a standalone product.
Our engineers take time to understand how your team works, how data is shared, and what level of security is required. This allows us to configure Microsoft 365 in a way that supports productivity while protecting sensitive information.
Because we also deliver managed IT support, cyber security, backup and disaster recovery, and connectivity, Microsoft 365 is integrated properly with the rest of your systems. This joined up approach results in fewer issues, clearer processes, and better long-term outcomes.
We support businesses across the UK and internationally, providing consistent management wherever your users are based.
How Microsoft 365 Fits With Our Other Services
Microsoft 365 works best when delivered as part of a complete managed IT solution.
Many customers combine it with:
- Managed IT Support to support users and devices
- Cyber Security to protect accounts and data
- Cloud Backup and Disaster Recovery to ensure data can be recovered
- Business Connectivity to support reliable access
- Business Phone Systems for integrated communication
Managing these services together reduces complexity and improves reliability across your IT environment.
Frequently Asked Questions
Is Microsoft 365 secure by default?
Microsoft provides a secure platform, but default settings are not always suitable for business use. Proper configuration and ongoing management are essential.
Can you migrate us from our existing email system?
Yes. We manage email and data migrations carefully to minimise disruption and ensure data integrity.
Do you support remote and hybrid teams?
Yes. Microsoft 365 is well suited to remote and hybrid working, and we support users wherever they are based.
Can you help us use Teams and SharePoint more effectively?
Yes. We help structure Teams and SharePoint properly so users know where to work and share information.
Is support included?
Yes. Ongoing support and administration are included and provided by our UK based service desk.
Speak to Us About Improving How You Use Microsoft 365
If Microsoft 365 feels underused, confusing, or difficult to manage, now is the right time to review how it is set up. Speak to the team at Britannia IT for a free, no obligation consultation and ensure the platform is working properly for your business.