Trusted IT Support That Keeps Your Business Running
Proactive managed IT support, cyber security and cloud solutions for UK businesses. Keeping organisations secure and productive since 2014.
Businesses Supported
Uptime Guarantee
Average Response Time
Years of Experience
Your current IT provider is costing you more than you think
545 hours lost per year
The average business loses over 545 hours annually to IT issues, system failures and slow response times.
60% of SMBs close after a cyber attack
Within 6 months of a significant cyber breach, 60% of small and medium businesses shut down permanently.
Downtime costs UK businesses £3.6bn annually
Unplanned downtime costs far more than proactive management. The question is not if, but when.
What changes when you switch to Britannia
Trusted by 200+ businesses across the UK — from law firms to manufacturers
IT Services Built for Business
Comprehensive technology solutions to help your business thrive. From day-to-day support to strategic planning.
Managed IT Support
Proactive monitoring, helpdesk support and strategic IT planning to keep your business running smoothly.
Cyber Security
Protect your business from evolving threats with endpoint protection, email security and 24/7 monitoring.
Microsoft 365
Expert migration, management and support for Microsoft 365 to boost productivity and collaboration.
Business Broadband
Reliable, high-speed connectivity solutions tailored to your business needs with guaranteed uptime.
Business Phone Systems
Modern VoIP phone systems that reduce costs and improve communication across your organisation.
Backup & Disaster Recovery
Comprehensive backup solutions ensuring your critical data is always protected and recoverable.
What is Managed IT Support?
Managed IT support is a proactive approach to business technology management where an external provider — known as a Managed Service Provider (MSP) — takes responsibility for monitoring, maintaining and supporting your IT infrastructure for a fixed monthly fee.
Unlike traditional break-fix IT support where businesses only call for help after something goes wrong, managed IT prevents problems before they occur. Britannia IT has been delivering managed IT services to UK businesses since 2014, providing 24/7 monitoring, proactive maintenance, strategic planning and unlimited helpdesk support.
Proactive
We prevent problems before they impact your business through 24/7 monitoring and regular maintenance.
Predictable
One fixed monthly fee covers everything — no surprise bills, no per-hour call-out charges.
Strategic
A dedicated account manager helps align your technology with your business goals and growth plans.
How to Switch to Britannia IT Support
Switching IT providers is easier than you think. We manage the entire process with zero downtime.
1
Book a free IT audit
Contact us to schedule a no-obligation assessment of your current IT infrastructure, systems and security posture.
2
Receive your tailored proposal
We analyse your setup and present a bespoke managed IT solution with transparent, fixed monthly pricing — no hidden charges.
3
Agree your migration plan
Our engineers plan a seamless transition from your current provider, handling data migration, system configuration and staff communications.
4
Go live with zero downtime
We handle the full onboarding process: hardware setup, software installation, email migration and user account configuration.
5
Enjoy proactive IT management
Your systems are monitored 24/7. We handle updates, security patches, backups and helpdesk requests so you can focus on your business.
Stop Overpaying for Print
Stop Overpaying for Print
Most businesses have no idea what they actually spend on print. Hidden costs from toner, maintenance, paper waste and ageing devices can add up to thousands of pounds every year.
Our managed print service gives you a single, predictable cost per page — covering hardware, toner, maintenance and support — so you always know exactly what you are spending.
40%
Average print cost reduction
100%
Toner & maintenance included
Next day
Toner delivery guarantee
1 bill
Simple monthly invoice
Take control of your print environment
Do not just take our word for it
Client Success Stories
“Britannia IT have been fantastic IT support for New Horizons (NW) Ltd, from the moment we started the business. As we have grown they have helped us implement out IT needs and always at the end of the phone to help with any issues that arise, these are resolved quickly which is necessary in any business with today’s technology. Can not recommend them enough!!”
Tracy Sucksmith
Director
Latest from Our YouTube Channel
Watch & Learn
Have You Tried Turning It Off and On Again? | Britannia IT
Sometimes… a simple reboot really does do the trick! 💻 In this light-hearted clip, one of our team helps a client fix their issue with the age-old solution — “Have you tried turning it off and on ag
Did You Know Microsoft 365 Doesn’t Automatically Back Up Your Data?
Most businesses don’t realise this — Microsoft 365 doesn’t automatically back up your data. That means your emails, OneDrive files, Teams chats, and SharePoint documents could be lost forever if some
Meet Britannia IT | Reliable IT Support & Managed Services for Businesses
Welcome to Britannia IT — your trusted technology partner. Since 2014, we’ve been helping businesses across the UK and beyond stay connected, secure, and productive with our complete range of Managed
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Insights & News
Britannia IT Becomes a Lexmark Gold Partner
Britannia IT Expands Services with the Acquisition of SPC Business Solutions
Merry Christmas from Everyone at Britannia IT
As we approach the end of the year, all of us at Britannia IT would like to take a moment to say a genuine thank you to every one of our customers, partners, and supporters. Whether you have been with us for many years or joined us during 2025, your […] The post Merry Christmas from Everyone at Britannia IT appeared first on Britannia IT Services | Trusted IT Support Specialists.
87% of our clients reduced their IT costs within 3 months
Stop overpaying for reactive IT support. Book a free consultation and find out how much you could save with proactive managed IT.
Frequently Asked Questions
Managed IT support is a proactive service where an external provider monitors, manages and maintains your business technology for a fixed monthly fee. Unlike traditional break-fix support — where you only call for help after something goes wrong — managed IT prevents problems before they occur through 24/7 monitoring, regular maintenance and strategic planning.
Our average response time is under 15 minutes for critical issues. All requests are handled by our UK-based helpdesk, and remote access tools let us resolve most problems without an engineer visit. On-site support is available across the North West and nationally when required.
We support businesses of all sizes, from sole traders to organisations with 200+ users. Our managed IT plans are fully scalable and tailored to your requirements — whether you have 5 or 500 devices.
Switching to Britannia IT is straightforward. We manage the entire migration process — reviewing your existing infrastructure, setting up new systems, migrating data and training your team — with zero downtime. Our onboarding team handles the transition so your business is never disrupted.
Our managed IT support covers 24/7 proactive monitoring, unlimited helpdesk, preventative maintenance, security patching, backup management, a dedicated account manager and strategic IT planning — all under one predictable monthly fee with no surprise charges.
Yes. We guide businesses through Cyber Essentials and Cyber Essentials Plus certification from start to finish. Cyber Essentials is the UK government-backed scheme that protects organisations from the most common cyber threats, and certification is often required for government contracts.
Our helpdesk and remote support covers businesses throughout the UK. We are headquartered in Southport, Merseyside, with on-site engineers across the North West — including Liverpool, Manchester, Preston, Wigan, Bolton, Blackpool and surrounding areas. Remote-first support means we assist clients nationwide.